Appalling Service - avoid this place
Reviewed 2010-10-20 12:08:50 NEW
Myself and some friends were at Insomnia and ordered cocktails, the round coming to over $100. One of the girls drank a little of hers, then moved the lime slice on the rim of the glass and noticed that the lime was covering a large broken bit of glass, and that the broken glass bits had fallen into the drink.
When we told the waiter we wanted a replacement drink, he looked unconcerned that our friend could have swallowed broken glass. He just came back with an unbroken glass and poured her drink into it.
We said that was unaccepable, so he took her drink away and would not offer a replacement.
When we complained to the manager, he finally offered half a replacement cocktail, as she had taken a sip from the previous glass.
Upon receipt of the half replacement ( a lot less that they had poured away), my friend remarked that it was practically water, almost no alcohol in it at all.
We complained again and the manager told us that was the best he was going to do, and if we didn't like it, we should leave.
We left, abandoning the rest of our drinks, and I am therefore advising everyone else to not go.